Employment

Seasonal Contact Center Agent

Take incoming sales and customer service calls for all lines of business. Learn Internet Order Processing, Internet Chat and Email and more! Work in a seated, but fast-paced environment with noise and other distractions. Must have excellent phone and computer skills. This position offers either full or part time work with flexible scheduling – weekends required.

• 2+ years of solid production experience
• Multi-page layout experience required (catalogs, books and magazines)
• Expert knowledge in Adobe Creative Suite, which includes, InDesign CS3, Illustrator, Photoshop, Acrobat and Microsoft Office Suite
• Knowledge of pre-press production and file release
• B.A. in Graphic Design or Communication Arts

• Detail-oriented and organized
• Ability to multi-task projects
• Ability to prioritize and manage timelines Great in problem-solving and troubleshooting Knowledge of fonts and different file formats In-depth knowledge of pre-press and printing processes Must be able to work collaboratively in a team environment.

• Analysis of product sales.
• Working with Merchandisers to develop assortment plans.
• Product sales forecasting.
• Product ordering projections.
• Product database development.

• Detail-oriented and organized
• Ability to multi-task projects
• Ability to prioritize and manage timelines Great in problem-solving and troubleshooting
• Knowledge of fonts and different file formats In-depth knowledge of pre-press and printing processes Must be able to work collaboratively in a team environment.

• Will participate in all aspects of Product Development- research into market trends; understanding and participation in merchandising direction; understanding of the analysis that leads to decisions on line development; designing of prints, body styles and packaging for each new product addition or modification of existing product.
• Will organize design workload and all communication with all design freelancers; ensuring that designs are meeting requirements of the product brief.
• Will create prototypes, artwork, sketches and any other items deemed necessary for the adequate evaluation of product for inclusion into lines. This includes preparation of presentation boards in coordination with the Merchandiser.
• Will collect samples and materials for all prototypes and spec packages.
• Must understand garment design and basic production details to adequately develop products to price points, while maintaining quality standards.
• Responsible for communication of lines company-wide for each season and gaining buy-in from all departments on new product designs.

• Bachelor’s degree is Fashion Design or related field.
• 3-5 years in the Fashion Design industry preferred.
• Ability to design repeat patterns.
• Clear understanding of garment design and production.
• Open creative sense and be willing to work in a collaborative creative environment.
• Strong interpersonal and communication skills.
• Proficient in Microsoft Office, Illustrator, Kaledo Style or other similar CAD software.

• Responsible for the coordination of product and content information, in conjunction with other departments (including Merchants, Inventory, Call Center, Graphic Design, and IeT)
• Adhere to department and Company style guides, ensuring copy and information standards
• Develop, maintain, and publish a coordinated calendar of product and content updates to support intra-departmental communication and coordinated deployment of products and content
• Maintain Virtual Bear-Grams and assist Customer Service in answering customer help questions
• Maintain Bears on The Air and assist team in answering supports questions
• Maintain and support departmental teams in VTBC intranet maintenance
• Assist with website development projects as needed
• Responsible for adherence to VTBC’s departmental and corporate policies and procedures in maintaining product and content

• Excellent communication (verbal and writing)
• Data entry skills
• Ability to manage workload independently
• Attention to detail and organization skills

• Help Desk
  • Provide first level support for VTB employees and onsite contractors for PCs, phones, voicemail, and applications
  • Develop and maintain documentation in support of Help Desk responsibilities and tasks
• Equipment- PC, printer, copier, fax
  • Coordinate maintenance and service for printers/copiers/faxes for VTBC, including toner purchase/replacement
• Network Administration
  • Create and maintain network accounts
    • Change passwords, group memberships, distribution list membership, etc.
  • Provide primary backup to Network/Telecom Manager
• Telecommunications
  • Install/support phone sets and voice mail
  • Coordinate all warranty replacements and equipment maintenance
• Peak
  • Assist w/ setup and certification of agent PCs/phones prior to training sessions
  • Provide primary contact for PC/phone support during holiday.
• Demonstrate VTB's customer service philosophy and effective communication skills while supporting client needs
• Responsible for adherence to VTBC’s departmental and corporate policies and procedures
• Assist with the development, maintenance, dissemination and adherence to departmental Action Plans on a year-round basis

• PC software and hardware knowledge – Win200x/Xp
• Business experience with LAN/WAN – Windows 200x, Unix, Linux, MAC O/S
• B.S. – Computer Science or equivalent experience
• Must be able to work effectively in a team environment

• Plan and manage application software integration projects
• Develop and support integrated enterprise and departmental applications software
• Develop and maintain integration solutions, focused on reliability and agility to support business needs and initiatives
• Build and maintain strong relationships with vendor partners for packaged applications
• Continuously improve the operating efficiency of VTBC’s use of packaged and internally developed applications and integration solutions
• Demonstrate VTBC’s customer service philosophy and effective communication skills while supporting client needs
• Assist with the development, maintenance, dissemination and adherence to departmental Action Plans on a year-round basis

• Minimum 5 years software support and programming in a Windows/Unix/Linux LAN environment
• Minimum 5 years structured methodology-based applications development experience and SQL
• Strong knowledge of database concepts and technology – MySQL, Oracle, SQL Server
• Experience programming with MS .NET, MS Access, Visual Studio, VBScript
• Understanding of technical aspects of web site development and experience programming with PHP, C#, Java, Perl/CGI, SQL, HTML, XML, Web Services/SOAP, Open Source Solutions
• Relevant experience as liaison with vendors for vendor-based solutions
• Project management experience desired
• B.S. – Computer Science or equivalent experience