Thank you!

Your email has been successfully subscribed.

Please enter a valid email address.

HACKER SAFE certified sites prevent over 99.9% of hacker crime.
1-800-829-BEAR(2327)

HELP



About Placing An Order

How do I choose a Teddy Bear?
How do I order my Teddy Bear?
My Shopping Cart
Customize Me! Customization Options
Fun Extras
Checkout
Can I pay with a check or money order?
Can I use my Gift Certificate as payment online?
Is your Web site secure? What does the pop-up message about security mean?

Back to Site Help


How do I choose a Teddy Bear?
There are several ways to look for a particular Bear and outfit online:
  • View a group of Bears by category from the Bear galleries located on the left hand sidebar of any page. You can shop by "Popular Occasions" or "By Recipient," or look in one of our most "Popular Galleries."
  • Find a specific Bear or search by name or keyword by using the open search field located at the top of any page.
  • View a listing of all of our Teddy Bears by clicking on the "View All Galleries" link on the left hand sidebar and then selecting, "Click here for the complete Bear list."
How do I order my Teddy Bear?
My Shopping Cart
Once you've found the Bear you'd like to purchase, click on the "Add to Cart" button on that Bear's product page and it will be added to your Shopping Cart. To view the contents of your cart at any time, just click on the "My Shopping Cart" link at the top right of any page. You can also remove items from your Shopping Cart by clicking on the "remove" link under the product's price.

Customize Me! Customization Options
If your Bear offers "Customize Me!" customization options, you can also further customize your Bear with fur color, eye color, paw pad embroidery, or other options (the options available depend on the Bear). Just make these selections first using the tabs in the Customize Me area to the right of the page, and then click "Add to Cart" when done.

Fun Extras
Clicking the "Add to Cart" button will bring you to a "Fun Extras" page. From here you can add some recommended accessories to your Bear. You can also "Continue Shopping" to search for other Bears, or "Proceed to Checkout" to purchase your Bear.

Checkout
Once you click on "Proceed to Checkout," you'll be led step by step through our easy checkout process.
  • Registered Users - If you're a returning customer and have signed up for an account, simply enter your login information. As a registered user, you enjoy a faster, easier checkout process, save time placing multiple orders, and take advantage of an address book that keeps track of everyone you've sent gifts to.
  • Guest Users - If you'd rather not create an account, that's fine too. Just proceed to checkout using the "Guest Checkout" option.
Can I pay with a check or money order?
We do not accept these forms of payment online, but do accept them with phone orders. Please call a Bear Counselor at 1-800-829-BEAR to place your order with a check or money order.

Can I use my Gift Certificate as payment online?
Yes, you can. However, since most order amounts will not match the gift certificate amount exactly, you will need to supply a credit card to which we will apply the difference if your order amount exceeds the amount of your gift certificate. You must then mail in your certificate before we can process your order.

To use your gift certificate with your online order, please select the credit card of your choice as payment and write in Special Instructions that you will be mailing in your certificate. Your certificate will be applied towards your purchase, and the difference will be applied towards your credit card.

Mail the certificate to: The Vermont Teddy Bear Company attn: Customer Service 6655 Shelburne Road Shelburne, VT 05482

We will process and ship your order as soon as your certificate is received. Please note that orders cannot be shipped Overnight using a Gift Certificate as payment.

Is your website secure? What does the pop-up message about security mean?
We understand your concerns about Internet security. We make every effort to protect your personal information by employing a secure server that supports industry-standard encryption technology. Please review our Security page for details on how you can see this technology in action.

The message that sometimes appears in a pop-up box is a standard warning message generated by the browser you are using. On our site, it usually occurs when you are moving "backwards" from an area where we employ encryption technology to an area where we do not employ this technology, simply because we do not take customer information in that area. Often you will see this message when you hit the "Keep Shopping" button on the Shopping Cart, because you are moving from the secure Order Form back to a product page.

The message is meant to PROTECT consumers about which Web sites have pages that are OK to deposit information on and which do not. The fact that it appears on our site is an affirmation that our Order Form pages are considered by your browser to be secure.

Back to Site Help
 

Enter to win a free Vermont Teddy Bear, receive exclusive discount offers & more!

Email Signup
Handmade in Vermont Guaranteed for Life
What is a Bear Gram? Visit the Factory Pre Fur'd