Contact Vermont Teddy Bear

To Place an Order:

Please call a friendly Bear Counselor at 1-800-829-BEAR (2327). We are available Monday through Friday, 9:00 am to 9:00 pm EST. CLOSED Saturday and Sunday.

For Customer Service Inquiries: 

Please call 1-800-988-8277. Our customer service representatives are available Monday through Friday, 9:00 am to 9:00 pm EST. CLOSED Saturday and Sunday.

You may also fax your inquiries to 1-802-985-1311

Order Tracking
Click here to track the progress of your order, then enter your tracking number.



Mailing Address:

Please mail returns to:
The Vermont Teddy Bear Company
Attn: Returns/Exchanges
6655 Shelburne Road
Shelburne, VT 05482

For Our Administrative Office: 
Office Telephone: 1-802-985-3001
Office Fax: 1-802-985-1304

Company Mailing Address

For general correspondence and deliveries:
The Vermont Teddy Bear Company
6655 Shelburne Road
Shelburne, VT 05482 

Our Factory Tour and Retail Store

Tours and Special Events Hotline: 1-802-985-3001

Donation Hotline


One month advance notice required for donation requests.
Phone: 1-802-985-1365

Contact Us Electronically:

You may also use the form below to contact us. 

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