Dr. Nancy isn’t the usual doctor. She is in charge of our Bear Hospital. As part of our commitment to our customers, and our Bears, every Bear is guaranteed for life and can be sent into the Bear hospital anytime, for any reason.
"I’d say our top three injuries are due to dog bites, wear-and-tear and something I like to refer to as sibling rivalry," she says with a knowing smile. The great news is that no matter the injury, Dr. Nancy will get it fixed. In worst-case scenarios, customers will receive a new Bear.
When Dr. Nancy receives a Bear, it is triaged. Important information, such as the patient’s name, age, and fur color are requested on the admitting form, as well as any known allergies (one Bear had a peanut allergy), living will and permission to perform surgery, if needed. Hospital stays generally take 3-4 weeks.