Contact Vermont Teddy Bear

To Place an Order:

Our web site is available 7 days a week, 24 hours a day.

For Customer Service Inquiries: 

Please contact our team at customerservice@vermontteddybear.com, or via chat. Our customer service representatives are available Monday through Friday, 9am - 5pm EST.

Order Tracking
Click here to track the progress of your order, then enter your tracking number.



Mailing Address:

Please mail returns to:
The Vermont Teddy Bear Company
Attn: Returns/Exchanges
6655 Shelburne Road
Shelburne, VT 05482


Company Mailing Address

For general correspondence and deliveries:
The Vermont Teddy Bear Company
6655 Shelburne Road
Shelburne, VT 05482 

Our Factory Tour and Retail Store

Tours and Special Events Hotline: 1-802-985-1319

Donation Hotline


One month advance notice required for donation requests.
Phone: 1-802-985-1365

About You

  • Please enter N/A if your inquiry is not about a specific order.

What Can We Help You With?

* Required Fields