The Vermont Teddy Bear Lifetime Guarantee
All Vermont Teddy Bears are Guaranteed For Life. If anything ever happens to your Bear, you can send it to us here at the factory, and we will nurse him or her back to health at our Bear Hospital.
Every once in a while a tragedy will strike - a dog attack, a chance meeting with a lawn mower. When this happens it is very easy to become upset, lose your cool, maybe even freak out! But NEVER FEAR, health care is here, and we are not just talkin' any old health care, we are talkin' FREE, full coverage health care for your Bear's entire lifetime.
Visit the Virtual Hospital
Want to check in on your Teddy Bear that has been sent in to the hospital or just see how the patients are doing? Visit our virtual hospital! Updated weekly by Dr. Nancy, our patient log is a great way to follow along as Bears are checked in, meeting the doctor or recovering in post op. Visit now >
To admit your Bear to the hospital, print this form and fill it out completely.
When you send your Bear out on his road trip to Vermont, please include the form (Bears aren't good with directions and will be unable to find their way home without help). And before packing him up, be sure to take off your Bear's outfit and send him Bear naked.
Parting with your Bear will be tough, but rest assured that we will love your Bear as much as you do and that while he is here, he will be very well taken care of. He will have premium accommodations including the finest health care staff, exceptional dining facilities and use of the day spa.
Our trained hospital staff will assess the injury, perform the surgery, and help with physical therapy to get him back into his perfectly chubby shape as soon as possible. If by chance your Bear was too badly injured with no hope of recovery, we will replace your Bear with a new one for FREE!
To check on your Bear's condition while he is at the hospital, email customer service. We will try to respond to your questions and concerns within 24 hours. If you are ever in the area and you would like to see where your Bear was born, or where his surgery took place, come to our factory in Shelburne, VT and take the tour! If you have trouble with the admittance form or if you have other questions, please feel free to call our customer service department at 1-800-988-8277.
* Please Note: Our lifetime guarantee applies to Vermont Teddy Bears only. As designs change and are at times discontinued, we cannot apply this guarantee to Bearoutfits or accessories, but only to the Bears themselves. On the rare occasion that a specific Bear fur-color or other design is discontinued, making it impossible for us to repair your injured Bear or replace it with an exact look-a-like, we will happily send one of our newer Bears of equal value. Please call a Bear Counselor at 1-800-988-8277 for more information.
Washing Instructions - Sometimes your Bears get a little dirty, like if you bring him to a tea party, or if he gets into the honey pot. Bears love honey, and they have to eat it with their paws which means it gets all over the place. All over their face and all over their belly. It sounds like a disaster, but it is really no problem 'cause you can wash your Vermont Teddy Bear. Put him in a pillow case (you don't want to get soap in his eyes) and put him in the washing machine on delicate. Once he is done there, take him out and hang him up by his ears- let him do the boogie in the breeze for a little while. DO NOT put your Bear in the dryer ever ever ever! He is a native Vermonter and cannot take the heat! When he is dry use a brush to fluff him up (be careful not to scratch his eyes) Vermont Teddy Bears especially like to be scratched behind their ears.