Our Standard Shipping is via UPS, but we also ship orders via FedEx and USPS.
How Do I Track My Teddy Bear?
Once your Teddy Bear ships, you will receive an email with the tracking number. If you do not receive this email, please email us at firstname.lastname@example.org and we would be happy to resend your tracking email to you.
Due to COVID-19 concerns, you may experience temporary delays in the shipping process as a result of the additional safety measures we are employing to help protect our teams. The arrival dates below are estimates, and your actual order may take additional time to ship.
The chart below displays the estimated number of shipping days to allow from the time your order is placed. Business days are Monday-Friday and do not include weekends or holidays.
|Order Placed by midnight Eastern Time on:||STANDARD SHIPPING
Not eligible to all zip codes
|Sunday||2-10 business days later||2-4 business days later||Tuesday||Next available Saturday|
|Monday||2-10 business days later||2-4 business days later||Wednesday||Next available Saturday|
|Tuesday||2-10 business days later||2-4 business days later||Thursday||Next available Saturday|
|Wednesday||2-10 business days later||2-4 business days later||Friday||Next available Saturday|
|Thursday||2-10 business days later||2-4 business days later||Monday||Next available Saturday|
|Friday||2-10 business days later||2-4 business days later||Tuesday||Next available Saturday|
|Saturday||2-10 business days later||2-4 business days later||Tuesday||Next available Saturday|
|$40.00 - $149.99||$12.99||$20.99||$27.99||$32.99|
STANDARD is the only shipping method for orders shipping to a P.O. Box.
Orders sent to military FPO (Fleet Post Office) and APO (Army Post Office) boxes must be shipped using our STANDARD service. Unfortunately, due to the distant locations of many military postings, it can take several days to deliver to these addresses.
Standard – Estimated Arrival 2 - 7 Business Days
For pricing follow Standard shipping chart above.
Rush – Estimated Arrival 2 - 4 Business Days
For pricing follow Rush shipping chart above.
*These orders will be delivered via USPS. Please be sure to provide a valid USPS shipping address for these orders.
Flat rate of $39.99 which includes all duties and taxes associated with crossing the border. Estimated delivery 3-10 business days.
Please contact our customer service department to place an order.
Weekend & Holiday Delivery
Saturday delivery is available to most zip codes when specific Saturday delivery is selected at check-out. Deliveries on Sundays and federally observed holidays are not possible.
We deliver orders to businesses and hospitals Monday-Friday. Please be aware that deliveries to these locations often go to the mail room or receiving dock to be sorted. This can sometimes cause a delay in delivery.
Same-day delivery is not available as all packages are shipped out from our warehouse in Vermont, USA. Rush shipping will provide you with the earliest delivery date possible.
Multiple Shipping Addresses
Sorry, a separate order must be placed for each shipping address — but our online store will "remember" your name and address and save you time by pre-filling those fields the second time around!
We strive to have every order arrive within the estimated time frame however sometimes delays happen due to weather, technical problems or an increase in shipping volume. If your order is delayed, please contact our customer service department at 1-800-988-8277, or email us at email@example.com and we would be happy to help.
If your order contains an item on backorder, we will hold your order until it can ship in full. If you would like to have your order split into separate shipments, please contact our customer service department at 1-800-988-8277, or email us at firstname.lastname@example.org and we would be happy to help.
If you have questions that aren't covered here, please contact us at 1-800-988-8277, or email us at email@example.com for further assistance.